Shipping Policy
Thank you for visiting and shopping at Hidden Heavens Photography. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Some larger prints are made on demand and may take up to three weeks to print and ship.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment or if the processing time is longer than 3 days of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping is a flat rate dependent on the product.
Delivery delays can occasionally occur.
Most customers will receive their products 2-5 business days once shipped. Expidited shipping options are not available at this time.
Shipping is done via USPS, UPS, and FedEx.
Shipment to P.O. boxes or APO/FPO addresses
Hidden Heavens Photography ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Be aware of the size of your print ordered versus the size of your PO box. If the print is larger, please ensure accommodations are made at your post office. Customer will cover any additional shipping fees.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Hidden Heavens Photography is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Hidden Heavens Photography is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about this Shipping Policy, You can contact us:
- By email: hiddenheavensphotography@gmail.com
- By phone number: 602-325-3272